Watterstech

Alex Watters

Endpoint Engineer · Las Vegas, NV · [email protected] · LinkedIn

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Summary

Endpoint Engineer with 6+ years in mission-critical enterprise environments — configuration management, patching, vulnerability remediation, and endpoint compliance across Windows, macOS, iOS, and iPadOS. Administers JAMF Pro and Microsoft Intune/SCCM at scale, packages enterprise applications, and builds automation that cuts recurring ops work. Runs a personal homelab (Docker, DNS, tunnels) to keep hands-on outside the day job.

Skills

  • Configuration & security: config management, patching, vulnerability remediation, baselines, hardening, compliance / drift remediation
  • Endpoint platforms: Microsoft Intune, SCCM, JAMF Pro, PDQ Deploy, Active Directory, Entra ID, Microsoft 365
  • Operating systems: Windows 10/11, macOS, iOS, iPadOS, Linux (homelab)
  • Automation: PowerShell, batch scripting, AI-assisted workflow design, operational task automation
  • Operations: software packaging, Smart Groups / dynamic groups, imaging & enrollment, ServiceNow, technical documentation, ITIL-style ticketing

Experience

  • Endpoint Engineer — MGM Resorts International · Las Vegas, NV

    Jun 2022 – Present

    • Administer JAMF Pro for ~1,200 macOS, iOS, and iPadOS devices — policies, packages, Smart Groups, and patch compliance across hospitality environments.
    • Monthly patching and vulnerability remediation on 20,000+ Windows endpoints via Intune; monitor compliance and remediate drift across 35+ departmental groups.
    • Package and deploy 75+ enterprise applications across 23,000+ managed devices (Intune, SCCM, PDQ).
    • Built AI-assisted endpoint workflows and PowerShell/batch automation, cutting manual endpoint admin work by ~40%.
    • On-call rotation for endpoint and device-management incidents; led large device rollouts (warehouse handhelds/tablets/printers; venue POS/KDS/kitchen gear).
    • Documented procedures, access controls, and standards for cross-team alignment.

  • Computer Engineer — MGM Resorts International · Las Vegas, NV

    Jul 2021 – Jun 2022

    • Resolved 1,500+ hardware and software incidents across desktops, POS, kiosks, and mobile devices within 11 months, meeting SLA benchmarks.
    • Break-fix support for critical endpoints and wireless infrastructure; managed ServiceNow lifecycles (4-hour / 1-day / 3-day SLAs by priority).
    • Partnered with service desk and ops using SCCM, Active Directory, and ServiceNow for deployment and access control.

  • Tech Consultant — Target Corporation · Las Vegas, NV

    Oct 2018 – Jun 2021

    • Delivered demos and training across smart home, networking, and gaming product lines; SME support for store staff and customers.

  • Customer Support Technician (Remote) — Cygnus Application Solutions · Santa Clarita, CA

    Jan 2018 – Jun 2021

    • 85% first-contact resolution with remote tools; Tier 1–2 support during platform rollouts for 200+ users.
    • Authored KB articles and procedures that reduced average ticket resolution time for the team.

Education & training

  • University of Nevada, Las Vegas (UNLV) — Cyber Security Bootcamp · Completed Feb 2025
  • College of Southern Nevada — A.A., Computer Science · Aug 2018 – Jun 2020